Follow the links on this page to find out more about consumer rights and customer feedback. The top link in each section has a few short tips for quick wins, the following articles enable you to learn about each topic in more depth.
- Quick wins: dealing effectively with customer feedback
- Next steps: dealing effectively with customer feedback
- Mystery shopper and customer satisfaction feedback
- Net Promoter Scores and your practice
- Strategies and systems for patient feedback
- Patient Feedback