Senior optical advisor, Hemel Hempstead
Posted on August 13, 2026 by Opticall Ltd
DOE
Office 33, iMex Centre, 575-599 Maxted Rd, Hemel Hempstead HP2 7DX
Full time
Closing date: 2026-09-15
Job title
Senior optical advisor, Hemel Hempstead
Job description
About the role
At Opticall Home Visiting Opticians, we are dedicated to delivering exceptional, person-centred eye care directly to residents in care settings and patients at home in our local communities. Guided by integrity, collaboration, excellence, innovation, and care, we take pride in improving the quality of life for our patients with optimum vision – and more recently hearing too.
We are seeking a proactive and experienced senior optical advisor to join our office-based sales and clinical support team in Hemel Hempstead.
This is a pivotal role, where you will be the core link between our customer, field-based optometrists, and lab, ensuring a seamless and high-quality service end-to-end.
What you’ll be doing
Serve as the primary optical expert within the office team, handling patient inquiries, order administration, and technical optical queries.
Interpret optical prescriptions accurately and offer expert advice on tailored lens selection, coatings, and frame styling.
Manage order placement and job tracking, and provide support with quality control checks, and stock management when required.
Provide empathetic telephone triage and support for patients and their families regarding their visual needs.
Support and mentor junior customer service and administrative team members to maintain high service standards.
About you
Highly conscientious person, driven by shared values, vision and mission.
Proven track record as a senior optical advisor within an optical practice setting.
Sound knowledge of ophthalmic lenses, frame fitting principles, optical measurements, and prescription interpretation.
Exceptional communication skills with a compassionate, professional, and patient-focused approach
Highly organised with strong multi-tasking skills and attention to detail.
Confident using pms systems, databases, and bespoke software applications.
A collaborative team player committed to delivering excellence in community optical care.
Business website
Salary
DOE
Working hours
Monday - Friday 9.00 - 5.30
Closing date for applications
2026-09-15