|CMI unit number||Unit title||Description|
|502||Developing, Managing and Leading Individuals and Teams to Achieve Success||The ability to lead individuals and teams to success is arguably the most important skill a manager can possess. This unit focuses on the essential management and leadership skills required to fulfil this challenging but rewarding role. The unit opens by focusing on the theoretical and practical approaches to developing, leading, and managing teams (remote or multi-disciplinary). The manager will look at techniques to assess current and future team capabilities, including the role of recruitment, selection and staff development which supports this. On successful completion of the unit, the manager will not only know the principles of managing individuals and teams, but they will understand approaches for supporting, motivating and inspiring teams and individuals to exceed expectations.|
|504||Managing Performance||Managing the performance of staff is essential to the smooth running of an organisation. This unit evaluates the reasons for managing performance and the approaches that can be used. It explores methods of rewarding the performance of individuals who exceed expectations, and analyses ways of managing under performance in a professional and supportive manner. This unit focuses on the way performance management, when used effectively, is able to impact on individual and organisational achievement.|
|507||Principles of Delivering Coaching and Mentoring||Coaching and mentoring are proven techniques used to enhance the skills, knowledge, talents and potential of individuals as part of an organisational learning and development strategy. This unit explores the principles and practices of coaching and mentoring, and the impact these techniques can have in the development of a high-performance culture.|
|508||Principles of Developing a Skilled and Talented Workforce||Having a skilled and talented workforce is fundamental if an organisation is to succeed. As responsibility for individual and team development becomes increasingly devolved to managers, it is essential they have the knowledge, skills and capabilities to ensure development needs are successfully met. This unit has been designed to enable the learner to understand the role of the manager in workforce development, and the scope and purpose of development activities. They will also have opportunity to explore innovative approaches for delivering workforce development and how well chosen learning and development activities can contribute to a talent management strategy.|
|510||Managing Conflict||Managing conflict takes resilience. It requires the ability to evaluate complex information, make evidence based judgements and act professionally within the bounds of organisational and legal frameworks. This unit is designed to equip the learner with strategies to manage conflict with confidence, find creative solutions and make difficult decisions.|
|514||Managing Change||Change is inevitable if an organisation is to maintain competitiveness and currency of practice. This unit has been designed to enable the learner to evaluate types and reasons for change within organisations and be able to select and apply theoretical models for its management. The purpose is not only to enable learners to develop the skills to manage change and achieve set objectives, but to do so in a professional manner with open and honest communication throughout the entire process.|
|519||Managing Quality and Continuous Improvement||Quality may be defined as excellence, capacity, grade, worth or meeting customer expectations. Whilst the definition of quality can easily be found in a dictionary it is much harder to develop and maintain. This unit looks at the challenge of developing quality within organisations. It focuses on embedding continuous improvement into working practices. On successful achievement of this unit learners will understand the scope and purpose of quality management, approaches, tools and techniques for managing quality and how to judge its success.|
|520||Managing Finance||Financial management skills are essential for all managers regardless of whether there is a dedicated finance team within an organisation. Financial acumen enhances decision making skills, which in turn supports management of projects, tasks and functional areas. This unit has been designed to enable learners to understand how financial systems within organisations operate. Learners will evaluate the sources of finance for organisations, and understand the principles for setting and managing budgets in line with regulatory and organisational guidelines. This unit has been designed to enhance the learner’s confidence and credibility in financial management, which will translate into improved management skills.|
|522||Managing the Customer Experience||Delivering an exceptional customer experience is a challenge which requires skill, commitment, and an in-depth understanding of customer needs. The aim of the unit is to develop managers understanding of their role and responsibilities in managing the customer experience. Learners will develop an understanding of the key features of a customer service culture and the customer journey, which if managed effectively will impact on an organisations success.|
The Management & Leadership Diploma covers 8 key management and leadership areas:
The Management Essentials Certificate covers the following 3 key areas:
The Continuing Improvement Certificate covers the following 3 key areas:
The Growing Leader Certificate covers the following 3 key areas:
The Management & Leadership Diploma requires 400 hours total learning carried out over 10 months.
Each of the Certificates requires 140-160 hours total learning carried out over 3 months.
E-learning or online learning refers to the idea of using online tools for learning. Resources, assignments, quizzes and tutor support are all enabled via a Learning Management System (LMS). This means you will not have to travel at all for your studies.
You may feel that the workshops will benefit you for your units of study and as such you can attend for an additional fee.
These workshops will also be open to people not studying the ABDO courses who will also pay the fee to attend.
The courses will be run by the Association of British Dispensing Opticians (ABDO).
The course is suitable for people who are new to a management/leadership role as well as those who have been in such a role for a period of time.
The course ensures that learners have the knowledge and resources to perform their roles to the best of their abilities by formalising any previous informal learning as well as offering new facets of management and leadership.
There are no formal qualifications required.
There is an expectation that the learner will already be a manager/leader (or working towards such a role) with the ability to apply the skills and experience learned during their qualification.
ABDO members will benefit from discounted course fees. Joining ABDO comes with many more benefits and is well worth doing while studying this course if you are not a member already.
Upon completion of the qualifications, learners will receive either the CMI Level 5 Diploma in Management & Leadership or the CMI Level 5 Certificate in Leadership & Management.
Successful learners who remain a member of CMI will also have fCMgr – Foundation Chartered Manager post-nominals after their name.
No, learning materials will be available via the LMS and also CMI’s excellent ManagementDirect platform.
CMI will only recognise their own qualifications in terms of APL and RPL. So if you have a certificate with CMI at the correct level, you can get APL towards the diploma.
If you would like to apply for this course, please fill in the form below.
If you have any questions please call …. or email email@example.com